At ZELLORA INDIA, we aim to provide our customers with quality fashion products. If you receive a product with an issue, you may be eligible for a return, replacement, or refund subject to the following terms.
3-day window
Raise your request within 3 days of delivery.
Unboxing video required
Record a clear, continuous video while opening your package.
1. Return Period
- Return requests must be raised within 3 days of delivery.
- Requests submitted after 3 days will not be accepted.
2. Unboxing Video Required
- A clear, continuous unboxing video is mandatory for all return or replacement requests.
- The video should clearly show the package, shipping label, and the product while opening the package.
- Without a valid unboxing video, the return/replacement request may not be accepted.
3. Eligible Reasons for Return
Returns or replacements are accepted only for the following reasons:
- Wrong Product: A different product was delivered than the one ordered.
- Damaged Product: The product was damaged when received.
- Size Issue: The received size has an issue, subject to our applicable size/return conditions.
- Quality Issue: The product has a genuine manufacturing or quality defect.
4. Replacement and Refund
For eligible return requests, ZELLORA INDIA may provide:
- Replacement with the correct product, subject to availability; or
- Refund, where replacement is not possible or applicable.
The final resolution will be provided after verification of the return request and supporting unboxing video.
5. Non-Returnable Products
- Products without an eligible issue are not returnable.
- If the customer simply changes their mind or no longer wants the product, the product cannot be returned.
- The same product cannot be returned without a valid eligible reason.
6. Return Verification
All return requests are subject to verification. ZELLORA INDIA reserves the right to reject requests that do not meet the above conditions or where the required unboxing video is not provided.